General Terms and Conditions of Online Sale and Service Provision
International Chamber of Commerce in Belgium, a not-for-profit association (the “ICC Belgium”), registered with the Companies Registry under no. 0892.722.969, having its registered office at Stuiversstraat 8 rue des Sols, 1000, Brussels, a member organization of the International Chamber of Commerce, a not-for-profit association (the “ICC”), network of independent national committees affiliated with ICC, The World Business Organization, a French entity, provides to the public, in particular through its partners listed below (hereinafter the “Seller(s)”), the Internet site www.iccwbo.be/shop/ intended for the sale of goods and provision of services:
- For ICC Academy – online training
- For Coastline Solutions – ICC Digital Library
- For International Chamber of Commerce, a not-for-profit association (the “ICC”)– publications, books, conferences and seminars.
The relationship between the Seller and a person placing an order on the Site (hereinafter the “Customer”) will be governed by the present general terms and conditions of sale and service provision, and the supplementary general terms and conditions of the subsidiaries and partners, over which the present general terms and conditions will prevail.
The Seller reserves the right to amend the present general terms and conditions at any time by publishing a new version on the Site. The general terms and conditions applicable to a sale or provision of services are those in force at the date on which the order is validated.
Article 1 – Definitions
The use of a capital letter indicates that the following terms and expressions are defined terms and expressions with the following meaning:
“Article”: one or more Goods forming the subject matter of an Order;
“Goods”: any product proposed for sale on the Site;
“Order”: request for Goods or Services made by the Customer to the Seller;
“General Terms and Conditions of Sale”: the general terms and conditions and its annexure forming the subject hereof;
“Delivery Time”: the period between the date on which Validation of the Order for the Goods takes place and the Delivery Date of the Customer’s Order;
“Delivery Cost”: the cost of fees incurred by the Seller to transport the Order to the Delivery Address indicated by the Customer;
“Delivery”: sending of the Article to the Customer;
“Delivery Method”: means any standard or express delivery method available on the Site at the time of the Order;
“Price”: the unit price of any Goods or Service; this value includes all taxes payable in France and excludes the Delivery Cost;
“Total Price”: the total amount of accumulated Prices for Goods and Services forming the subject matter of an Order; this amount is inclusive of all taxes payable in France;
“All-Inclusive Price”: the Total Price to which is added the price of the Delivery Cost; this amount includes all taxes payable in France;
“Service”: any service forming the subject matter of an offer on the Site;
“Site”: the site “www.iccwbo.be/shop/” used by the Seller for marketing the Goods and Services;
“Validation of the Order”: has the meaning given to it in Article 4;
“Online Sales”: marketing of the Goods and Services of the Seller through the Site;
References to articles are references to articles of the General Terms and Conditions of Sale, unless otherwise provided.
Any reference to the singular will include the plural and vice versa, as applicable.
Any reference to a gender will include the other gender, as applicable.
Article 2
Object
The object of the General Terms and Conditions of Sale is to define the rights and obligations of the parties in connection with the Online Sale of the Goods and Services offered by the Seller to the Customer.
The Customer declares that it has taken note of the General Terms and Conditions of Sale prior to Validation of the Order within the meaning of Article 4. Validation of the Order is therefore deemed to constitute unqualified and unreserved acceptance of the General Terms and Conditions of Sale.
Article 3
Entry into Force and Term
The General Terms and Conditions of Sale enter into force on the Validation date of the Order as defined in Article 4.
The General Terms and Conditions of Sale are entered into for the time required for supply of the Goods and Services, until the warranties and obligations owed by the Seller have been discharged.
Article 4
Ordering the Goods and Services and Steps for Completion of an Online Sale
In order to place an order, the Customer must follow the mandatory steps set out below:
1. Go to the site at the address “www.iccwbo.be/shop/”;
2. Follow the instructions on the Site;
3. Check the details of the Order and, as applicable, identify and correct any errors;
4. Validate the Order and the Total price (“Validation of the Order”);
5. Follow the instructions of your bank for a bank transfer in order to pay the Total price.
The Customer receives an electronic receipt which acts as confirmation of the Order (“Confirmation of the Order”).
If the Customer does not receive the notification specified in the present Article, the Online Sale is incomplete, and the Customer is invited to contact the Seller.
Delivery will take place at the delivery address indicated by the Customer during the Order.
The Seller undertakes to honour the Order only within the limit of the available stock of Goods. In the event of unavailability of Goods or Services, the Seller undertakes to notify this to the Customer.
Nevertheless, the Seller reserves the right to reject the Order if it is defective, placed in bad faith or for any other legitimate reason, including impossibility of receiving payment of the Price, and in particular, where the Customer owes an amount of money to the Seller, in cases of failure to pay a previous order or where there is an existing dispute with the Customer.
Article 5
Price for the Goods and Services
The Price for the Goods and Services sold on the Site is indicated by article and reference or by service and reference respectively.
The currency accepted for payment on the Site is the Euro.
At the time of Validation of the Order, the price to be paid comprises the Total price.
Article 6
Terms and Conditions for Payment
The only mean of payment accepted is bank transfers for any order exceeding EUR 0,-.
The undertaking to pay given by way of a bank transfer is irrevocable.
Completion of an Online Sale is conditional on receipt of the Total price by the Seller.
The Seller is required to operate in compliance with the national and international laws and regulations in force applicable to the fight against corruption, fraud, money-laundering, the fight against terrorism, commercial embargoes and/or economic sanctions.
The Seller reserves the right to refuse or suspend any Customer transaction that the Seller considers fraudulent, unlawful, or non-compliant with the General Terms and Conditions of Sale.
The Seller will not be held liable in the event of any inability to pay resulting from the above-mentioned situations.
Article 7
Delivery of the Order
7.1 Delivery Method
Orders are carried out by the most suitable delivery methods applicable.
7.2 Delivery Address
The Customer chooses a Delivery address which must be located within one of the territories of the list available in the Order form.
The Customer will be solely responsible for any failure of Delivery due to missing details or inaccurate details at the time of the Order.
7.3. Amount of Delivery Cost
The amount of the Delivery Cost will depend on the amount of the Order and the delivery method selected by the Customer. In all cases, the amount of the Delivery Cost is indicated to the Customer before Validation of the Order.
7.4. Delivery Time
The Delivery Time is indicated on the Site and can vary depending on availability of the Goods forming the subject matter of the Order
Delivery Times begin from the date of Confirmation of the Order by the Seller.
7.5. Delivery Delay
The Seller will notify the Customer by electronic mail of any delay in delivery. The Customer may then decide to cancel the Order and will send notice of cancellation of the Order by electronic mail to the Seller (we@iccwbo.be).
In cases where the Order has not yet been shipped upon reception by the Seller of the Customer’s cancellation notice, the Delivery is blocked and the Customer is reimbursed for any amounts which may have been debited within a period of fourteen days following reception of the cancellation notice. In cases where the Order has already been shipped upon reception by the Seller of the Customer’s cancellation notice, the Customer can still cancel the Order by refusing or returning the package. The Seller will then proceed with reimbursement of the amounts debited and return shipping charges paid by the Customer within a period of fourteen days following reception of the returned refused package, in a complete state and its original condition.
7.6. Delivery Tracking
The Customer is not able to track the progress of the Order as it is processed and should contact the Seller for more information: we@iccwbo.be.
7.7. Verification of the Order on Arrival
The Customer is required to verify the state of the packaging and that of the Articles at the time of Delivery.
It is the responsibility of the Customer to make any reservations or claims that it deems necessary, or even refuse the package, where the package is clearly damaged upon Delivery. The said reservations and claims must be communicated to the shipping company by registered letter, return receipt requested, within three business days, excluding public holidays, following the date of Delivery of the Goods.
Furthermore, the Customer must have a copy of this letter delivered to the Seller. Failure to make a claim within the above-mentioned time period extinguishes any action against the shipping company. The Customer must ensure that the Goods which have been delivered to it match the Order. In the event of non-compliance of the Goods in nature or quality to the specifications detailed in the Delivery note, the Customer must notify ICC Belgium by electronic mail (we@iccwbo.be) and send the Goods back to the address indicated by the customer service department.
Article 8 – Ordering Digital Content
The process for ordering digital content is presented in detail on the Site.
Orders for digital content, validated by the Customer, cannot be cancelled following acceptance and receipt of payment by the Seller.
Orders for digital content are confirmed by email and a link is sent to the Customer allowing download of the selected content.
If the Customer does not receive the notifications mentioned in the present Article, the Online Sale is not complete and the Customer is invited to contact the Seller.
In accordance with the legal provisions in force concerning services supplying digital content, the Customer expressly accepts that the supply of digital content commences on receipt and acceptance of payment by the Seller or before expiry of a 14 day time period and the Customer expressly relinquishes the right to withdraw. No request for withdrawal, cancellation or reimbursement will be entertained after the date of receipt and acceptance of payment by the Seller.
The Seller undertakes to reimburse the Customer or exchange any damaged files. In this case, the Customer must notify the Seller’s customer service department as soon as possible.
In all cases, the Customer is entitled to the legal warranties on conformity and latent defects, in accordance with the legal provisions in force.
It is noted that in relation to the legal warranty on conformity, consumers:
– Enjoy a two-year period after delivery of the goods during which they can take action in relation to the Seller;
– Can elect between repair or replacement of the goods;
– Are waived of the requirement to prove the existence of the lack of conformity of the goods during the six months following delivery of the goods.
The legal warranty on conformity applies independently from any commercial warranty which may cover your goods. It is specifically noted that consumers may decide to enforce the warranty against latent defects in the goods sold and, in this case, may elect between cancellation of the sale or a reduction in the sale price.
Any benefits acquired during purchase of the product will be lost in the event of cancellation of an order.
Article 9
Right of Withdrawal for Goods and Services
The Customer enjoys a right of withdrawal that may be exercised within a period of fourteen calendar days after the date of receipt or collection of an Order. In cases where this time period expires on a Saturday, Sunday or a public holiday or non-working day, it will be extended until the first following business day.
Any Customer wishing to exercise their right of withdrawal must return the Articles within the above-mentioned time period, in their original packaging, complete, and as a new to the address indicated by the client service department.
Article 10
Warranty
The Seller is subject to the conditions of legal warranties.
The Customer can exercise these warranties by applying to:
By email: we@iccwbo.be
Or by post:
ICC Belgium
Stuiversstraat 8 rue des Sols
1000 Brussels, Belgium
Article 11
Intellectual Property Rights
The trademarks belonging to all Sellers, including all figurative or other trademarks and more generally all other marks, illustrations, images and logos displayed on the Goods, their accessories and their packaging, whether registered or not, are and remain the exclusive property of the Seller and/or its partners or, as applicable, their respective owners with whom they have entered into licence agreements. Any full or partial reproduction, modification or use of these trademarks, illustrations, images and logos, for any reason and on any medium whatsoever, without the express prior consent of the Seller, is strictly prohibited. This also applies to any combination or amalgamation with any other trademark, symbol, logo and more generally any other distinctive sign intended to create a composite logo. This also applies to any copyright, design, model or patent rights which are the property of the Seller or its partners or, as applicable, their respective owners with which they have entered into licence agreements.
Article 12
Force Majeure
Performance by the Seller of its obligations pursuant to the General Terms and Conditions of Sale will be suspended should an act of God or force majeure event occur which impedes or delays said performance.
The Seller will notify the Customer of the occurrence of such an act of God or force majeure event within 5 days after the date on which the event occurs.
Where the suspension of performance of the Seller’s obligations continues for a period exceeding 20 days, the Customer will be entitled to cancel the Order in progress and the Seller will then proceed to reimburse the Order on the terms specified in Article 7.
Article 13
Invalidity of a Clause of the Contract
If any single provision of the present Contract is found null and void, this invalidity will not cause the other provisions of the Contract to be void and they will remain in force between the parties.
Article 14
Claims and Amicable Settlement of Disputes
Every consumer enjoys a right of recourse to a consumer mediator free of charge to reach an amicable settlement of the dispute between the consumer and a business professional.
Article 15
Governing Law
The present Contract is governed by Belgian law.
Article 16
Dispute Settlement
Every consumer enjoys a right of recourse to a consumer mediator free of charge to reach an amicable settlement of the dispute between the consumer and a business professional.
Any dispute between, in particular, the Seller and a consumer or professional Customer, arising from the formation, interpretation or performance of the General Terms and Conditions of Sale will fall under the exclusive jurisdiction of the courts in Brussels, Belgium, notwithstanding multiple defendants or third-party proceedings.
Updated on September 03, 2020
